Your privacy matters to us. This page explains exactly what personal information 21 ph collects from Filipino members, how it is used, who it may be shared with, and what rights you have over your own data.
When you register and use 21 ph, we collect personal information thatis necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID or other verification documents when you complete the identity verification process. Financial information such as your deposit and withdrawal history, preferred payment method, and transaction records are stored securely as part of your account profile. When you browse and use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for all Filipino members. All information collected is limited to what is genuinely needed to run a safe, compliant, and enjoyable gaming experience.
The personal data we collect is used primarily to create and manage your 21 ph account, process deposits and withdrawals, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. If you have opted in, we may also send you promotional communications about new games, upcoming events, or special offers available on the platform. Your transaction and activity data is used internally to monitor for problem gambling patterns and to support our responsible gaming programme. We analyse aggregated, anonymised usage data to improve platform features, fix technical issues, and make the mobile experience smoother for players across the Philippines. We do not use your personal data to make automated decisions that would significantly affect your account without human review. Any marketing communications you receive can be opted out of at any time by contacting our support team.
21 ph does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification agencies, and fraud prevention services. These third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when required to do so by law or as part of a legitimate investigation. In the event that 21 ph undergoes a business restructure or acquisition, your data may be transferred to the new entity, and you will be notified of any such change in advance. All data sharing arrangements are governed by strict data processing agreements to ensure your information remains protected at every stage. We will never share your personal data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Technical logs and session data are kept for a shorter period and are regularly purged once they are no longer needed for security or fraud prevention purposes. If you request the deletion of your account, we will remove or anonymise your personal data where we are not legally required to retain it. Data that forms part of an ongoing investigation or dispute will be held until the matter is fully resolved. We review our data retention practices regularly to ensure we are not holding information longer than necessary. For specific questions about how long a particular type of data is kept, you may contact our support team using the email address listed on this site.
As a member of 21 ph and a resident of the Philippines, you have the right to access the personal data we hold about you at any time by submitting a written request to our support team. You also have the right to request corrections to any inaccurate or incomplete information in your account profile. Where we are processing your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant Philippine data protection authority. We are committed to responding to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. To exercise any of these rights, please reach out to our support team using the contact details provided on this site.
21 ph uses cookies and similar tracking technologies to enhance your experience on the platform and to ensure the site functions correctly on your mobile device or browser. Essential cookies are required for the platform to operate — they enable you to log in, maintain your session, and access your account securely. We also use analytical cookies to understand how members navigate the site, which pages are most visited, and where technical improvements can be made. Preference cookies remember your settings and personalisation choices so you do not have to re-enter them each time you visit. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles. Our use of cookies is reviewed periodically to ensure it remains proportionate and in line with applicable Philippine privacy standards.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 21 ph platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials and financial details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle member data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our members. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. We also encourage you to protect your own account by using a strong, unique password and enabling any additional security features available on the platform. If you suspect any unauthorised access to your account, please contact our support team immediately.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to Filipino members. When we make material changes, we will notify you through a notice on the platform or via the email address associated with your account. The updated policy will be published on this page with a revised effective date so you can always see when it was last changed. We encourage you to review this page periodically to stay informed about how your personal data is being handled. Continued use of the 21 ph platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform. Your trust is important to us, and we are committed to being transparent about how we handle your data at all times.
This Privacy Policy was last reviewed and updated in 2025. 21 ph recommends all members re-read this page whenever they receive a notification of changes.
Here are the questions Filipino members ask most often about how their personal data is handled.
Now that you know how 21 ph protects your personal data, join thousands of Filipino players already enjoying sports betting, live games, and VIP rewards — all on mobile, all secure.